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Owned and operated by Vital Haven Living, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Larger items like patio furniture sets, outdoor kitchens, and barrel saunas may require additional coordination, and our team will keep you updated throughout the process.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website at any time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not right with your order, contact us and we will walk you through the return process. Please refer to our Return Policy page for full details on eligibility and conditions.
Can I exchange an item for a different option?
If you would like to swap a product for a different size, color, or style, reach out to our team within the return window. We will help coordinate the exchange and make sure the replacement fits your outdoor space perfectly.
What materials are your patio furniture sets made from?
Each listing includes detailed material specifications so you can choose what works best for your climate and setting.
How do I choose between a barrel sauna and an outdoor kitchen?
It depends on how you envision using your outdoor space. Barrel saunas are designed to support relaxation and personal renewal, while outdoor kitchens create a hub for cooking and gathering. Our product pages include dimensions and specifications to help you plan.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
If your purchase is not the right fit, our 30-Day Returns process keeps things simple and straightforward.
